Rating Scale – Text Question 1 of 2 Thinking about the last time you had to contact a company's customer services department via live chat or telephone, how satisfied were you with the service you received?Not Satisfied At AllNot SatisfiedNeither Satisfied Nor DissatisfiedSatisfiedVery Satisfied Skip Question 2 of 2 To what extent do you agree with the following statement: "social media is a good thing"?Strong DisagreeDisagreeNeither Agree Not DisagreeAgreeStrong Agree Please Provide An Answer